RELIABLE CERTIFIED-BUSINESS-ANALYST TEST QUESTIONS - QUIZ REALISTIC SALESFORCE SALESFORCE CERTIFIED BUSINESS ANALYST EXAM VALID TEST FORUM

Reliable Certified-Business-Analyst Test Questions - Quiz Realistic Salesforce Salesforce Certified Business Analyst Exam Valid Test Forum

Reliable Certified-Business-Analyst Test Questions - Quiz Realistic Salesforce Salesforce Certified Business Analyst Exam Valid Test Forum

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Salesforce Certified Business Analyst exam is an industry-standard certification that validates the expertise of professionals in the field of business analysis. Salesforce Certified Business Analyst Exam certification is designed to assess an individual's skills in identifying business requirements, designing and implementing solutions, and ensuring their successful adoption. Salesforce Certified Business Analyst Exam certification is offered by Salesforce, a leading provider of cloud-based software that helps businesses manage their customer relationships.

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Salesforce Certified Business Analyst Exam Sample Questions (Q170-Q175):

NEW QUESTION # 170
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?

  • A. Elicit requirements, build automation, and deploy a solution,
  • B. Elicit requirements, create flows and process diagrams, and understand business analytics.
  • C. Architect a solution, configure a sandbox, and build a proof of concept.

Answer: B

Explanation:
The tasks that a business analyst should do to be successful during the first phase of an inventory project are elicit requirements, create flows and process diagrams, and understand business analytics. These tasks will help them understand the current state of NTO's inventory system, capture the needs and expectations of stakeholders, map out how NTO tracks its clothing manufacturing and sales processes, and measure how NTO's inventory affects its business performance. Building automation and deploying a solution are tasks for later phases of the project after validating and testing prototypes. Architecting a solution and configuring a sandbox are tasks for developers or architects based on user stories. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process- mapping https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
/user-stories


NEW QUESTION # 171
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?

  • A. It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
  • B. It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
  • C. It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.

Answer: A

Explanation:
Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for everyone to contribute since the activity feels shared, and guiding the conversation while maintaining engagement. Whiteboarding also helps to identify issues, gaps, opportunities, and dependencies in the process, and to generate ideas and feedback from stakeholders.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/plan-and-facilitate-


NEW QUESTION # 172
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

  • A. Estimate how long it will take the technical team to complete the story.
  • B. Include specific information about potential Salesforce solutions.
  • C. Adjust the goal of the user story to be independent.

Answer: C

Explanation:
Explanation
This answer suggests adjusting the goal of the user story to be independent as a way to improve this user story for updating its customer portal built on Experience Cloud. The goal of a user story is what the user or stakeholder wants to accomplish, why they want to accomplish it, and how they will measure success. The goal of a user story should be independent, meaning that it does not depend on or overlap with other user stories. This user story has a goal that is too broad and complex, as it includes multiple features or functionalities (chat with a support agent, view account, see orders, ask questions) in one user story. Adjusting the goal of the user story to be independent can help to break down this user story into smaller and simpler user stories that can be completed in one sprint. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories


NEW QUESTION # 173
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?

  • A. The need is undefined.
  • B. The goal is undefined.
  • C. The persona is undefined.

Answer: C


NEW QUESTION # 174
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

  • A. 2 FA
  • B. Email Proof
  • C. Single Sign-On
  • D. Login Link

Answer: B

Explanation:
Explanation
Email Proof is the User access and sharing feature that would be used for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email. Email Proof is a security feature that requires users to verify their email address when they log in for the first time or change their email address. 2 FA, Single Sign-On, and Login Link are not User access and sharing features that would be used for this use case.
References:https://help.salesforce.com/s/articleView?id=sf.security_email_proof.htm&type=5


NEW QUESTION # 175
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